Our Inspiration · Founder President

Lt. D.P. Sharma

"The common consumer deserves protection, justice, and a voice."

Intervention Areas

Consumer AwarenessConsumer EducationConsumer ProtectionFood QualityFood FortificationCPAConsumer GrievanceMisleading Ads

About CRO

History Behind The
Formation of CRO

In 2010, Late Mr. D.P. Sharma and four activists started CRO — they felt that something needed to be done to improve the situation of the common consumer. In this age the moral ethics in trade or business has fallen on ground for maximum profits.

Even eatables are being adulterated in search of money making. This is an important concern for the founders. These all aspects which are happening with consumers were the reason behind the formation of Upbhokta Adhikar Sangthan (CRO — Consumer Rights Organization).

2M+

Consumers Served

98%

Success Rate

24+

States Covered

13+

Years Active

Who We Are

Introduction to Consumer Rights Organisation

Pan India Presence

Upbhokta Adhikar Sangthan Regd. No. 05/23/01/08574/10, we are India's largest organization, working Pan India basis having presence in 24 states and union territories of India.

Our Activities

From past 13 years our teams in various parts of India regularly conduct Training, Survey, Signature Drive, Workshop, Public Meetings, Rally, Seminar in schools/colleges and Ground Exhibition in Public places in Rural & Urban areas.

Legal Framework

The most significant law is the Consumer Protection Act, 2019. Under this law, everyone — individuals, a Hindu undivided family, a firm, and a company — can exercise their consumer rights for goods and services purchased by them.

What We Stand For

Our Objectives

Organize and create awareness among consumers

Protect and publicize all the rights of consumers

Execute programs related to consumer education, rights and responsibilities with the help of government and administration

Actively provide support in proper implementation of Consumer Protection Act

Make best effort to stop monopolistic, restrictive and unfair trade practices

Give and receive moral support for consumer interest to other organizations while working under the rules of the organization

Put into practice statutory measures under the civil rights for the achievement of organizational objectives

To protect consumers interests, their basic needs and rights such as health, education, water, electricity, roads, entertainment, catering, traffic, etc

Operate consumer information center in all districts of India with the help of government

Organizing and conducting consumer related programs to get aid and grants from the central government, state governments, agencies and organizations

Through the organization implement and operate the various consumer related schemes of Central Government and State Governments

Through the organization legally present the consumer problems and complaints before the Consumer Forum and the Commission

Solve problems of general consumers and our members

Know Your Rights

Consumer Rights

Means right to be protected against the marketing of goods and services which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests. Before purchasing, consumers should insist on the quality of the products as well as on the guarantee of the products and services. They should preferably purchase quality marked products such as ISI, AGMARK, etc.

Means right to be assured, wherever possible of access to variety of goods and services at competitive price. In case of monopolies, it means right to be assured of satisfactory quality and service at a fair price. It also includes right to basic goods and services. This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share. This right can be better exercised in a competitive market where a variety of goods are available at competitive prices.

Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices. Consumer should insist on getting all the information about the product or service before making a choice or a decision. This will enable him to act wisely and responsibly and also enable him to desist from falling prey to high pressure selling techniques.

Means the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation. They should know their rights and must exercise them. Only then real consumer protection can be achieved with success.

Means that consumer's interests will receive due consideration at appropriate forums. It also includes right to be represented in various forums formed to consider the consumer's welfare. The Consumers should form non-political and non-commercial consumer organizations which can be given representation in various committees formed by the Government and other bodies in matters relating to consumers.

Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer. Consumers must make complaint for their genuine grievances. Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organisations in seeking redressal of their grievances.