Any citizen of India can file a complaint after becoming a member of the organization
When a customer is unsatisfied by the service of any service provider or seller, when defects are detected in concerned products or service or when a customer is cheated by a seller then a complaint can be registered.
The annual membership fees of consumer rights organisation is Rs 500 (In words five hundred rupees only) .
A member can lodge any number of complaints in a year, but complaints should be named with his identity as per our membership record.
After registering as a member, You need to share your details mentioned in the complaint form and upload the required documents for the assessment of the complaint. Our System will accept the case and you can check the status of the complaint with login details
A login is provided to you at the time of registration which shall have the status of case movement in your dashboard. We also provide regular updates through email
Depending upon the merit of the case, usually it takes 30- 45 daysFAQ to resolve. However, if we require the case to move to consumer commission it may take 4- 6 months depending on the availability of dates for hearing on the case
After registering your complaint you will get a consent mail on your provided mail id within 48 (working) hours
You can drop your complaint through our dedicated complaint portal available at www.thecro.org